Contact Information

Our customer support team is here to help you. If you require assistance please do not hesitate to contact us using the available methods:


General enquiries & customer support:
9.30am to 5.30pm Monday to Friday (GMT)
Customers outside the UK please dial:


General Enquiries / Customer Support
For all general enquiries please email:

Regular Mail

Send standard mail correspondence and money orders to:
If you have any queries regarding a product on an order, we recommend using the contact form below. This will help us direct your query to the relevant department and dealt with your query promptly.

Department Email Addresses

General Enquiries / Customer Support
For all general enquiries please email at

Order Queries
If you have a query regarding an existing order please email your order number and nature of query to
If you have a suggestion or would like to comment on your shopping experience with us please email our management team directly on

Business Queries
For all business related queries please contact

Check Your Spam Settings

If you have contacted us recently, but have not yet received a reply, your Internet Service Provider (ISP), e-mail client (e.g. Outlook) or web-based email service (such as Hotmail or Yahoo) may be blocking e-mail from RPExpress Ltd. If you suspect this is happening, please check the junk email or spam folder, as messages are often automatically moved there.

Consult the help section of your e-mail program to see how to alter the settings that filter junk email or block mail, to prevent this from recurring. You may need to add RPExpress Ltd to your ‘safe’ list in order to receive future mailings from us. Please contact us again with your question after you have taken the necessary steps to be able to receive email from us.